Edmour Giguere – Owning a Business

When Edmour Giguere started his contracting business, he knew that great customer service was important.  He makes sure to put his clients first, and caters to their needs. Customer service is a highly important part of every small business. It’s very important for the company’s success to be able and willing to properly service their customers. There are a few key variables that set excellent customer service apart from mediocre customer service. A company that applies a focused customer service model will often have a great advantage over its competitors.

Edmour Giguere

Edmour Giguere

Training is essential for achieving excellent customer service in a workplace. Customer service employees should be fully trained on the product features, technical aspects, prices and warranties. A company’s customer service department must operate as efficiently as its sales, marketing and other departments.

Another factor that sets the bar for excellent customer service is acknowledging a customer’s question in a timely manner.  Customers expects to be able to reach the customer service department to answer their questions when they call. When the caller reaches a customer service agent, they expect that the person is knowledgeable enough to answer their question. Customers also want to be treated with respect and valued.

Edmour Giguere enjoys working in the construction field and providing each client with the best product possible. He and his team of professionals make sure to offer the top services and products in the industry. He is striving to increase his customer base and grow his company in the future.


Edmour Giguere – Construction Industry Boom

Edmour Giguere operates a successful construction company in Wayne, New Jersey. His construction firm has helped many clients create their perfect home. He is extremely experienced in his craft and consistently offers his customers the best product.  The construction industry has changed a lot throughout the years.  Smaller construction firms are thriving in the new economy.

Edmour Giguere

Edmour Giguere

The recession took a big bite out of construction employment, but the industry seems to be making a comeback.  During the early 2000s, at the height of the housing boom, the country added 900,000 construction jobs, which amounted to one-fifth of all the jobs created in that time.  Once the recession hit, those jobs vanished all together. The construction industry lost more than 2.1 million jobs from 2007 to 2010, which equals one-fourth of the nation’s total job losses.

In the past few years, the industry has begun to build steam again. In fact, during the past four years, the economy has added 500,000 construction jobs. Construction spending has also increased. Even though government spending is down, the private residential and nonresidential building is up enough to offset the decline.

Edmour Giguere and his team of talented professionals work closely with every client to ensure that they get the home of their dreams. They help them during all phases of the homes development. He has a good reputation as a businessman and is sought after by many clients in the area.  He is growing his company by leaps and bounds and has built a large client base.